Refund requests are handled with fairness and transparency. Once a returned item has been received and inspected, customers will be notified regarding the approval or rejection of their refund. Approved refunds will be issued through the original payment method used during purchase.
Refund processing times may vary depending on the payment provider, banking institution, or card issuer. Shipping costs, customs duties, and handling charges are generally non-refundable unless the refund results from a product defect or an error made by Kilt Craft.
Customized, personalized, and made-to-order products are not eligible for refunds after production has begun. Customers are encouraged to carefully review all sizing, customization details, and order information before confirming their purchase.